• Ezedo offers professional cleaning and maintenance services, including but not limited to:
  • AC cleaning and servicing
  • Duct cleaning
  • Home deep cleaning
  • Sofa, carpet, and mattress cleaning
• The service scope will follow the package chosen by the customer. Any extra tasks will be quoted separately or based on add-on options.
• The actual cost of technical services will vary based on the inspection report.
• The actual cost of soft services will depend.

• Bookings can be made via our website or WhatsApp chat.
• All bookings are subject to availability.

• Cancellations or rescheduling requests must be made at least 24 hours before the scheduled service time.
• Cancellations made less than 6 hours before the service may be charged up to AED 100 of the service fee.
• EZE-DO reserves the right to reschedule in case of unforeseen circumstances (e.g., extreme weather, staff illness).
• The booking cannot be cancelled or rescheduled upon the arrival of the team.
• Cancellation can only be done via WhatsApp Live chat or Email at info@eze-do.com.
• No-shows will be charged the full-service amount.

• Payments are made via the link provided by the Live chat agent or on the website.
• 100% payment to be made for all services before the completion of the service.
• We accept approved online payment methods.
• Prices are subject to VAT where applicable.

• Ensure safe and clear access to the property for our team.
• Remove fragile, valuable, or irreplaceable items from service areas.
• Provide access to water, electricity, and other utilities required for the service.

• While our staff are trained to handle your property with care, EZE-DO will not be liable for:
  • Pre-existing damage to items or property.
  • Accidental damage to items not removed from the service area.
  • Loss or damage arising from failure to follow service preparation guidelines.
  • Maximum liability is limited to the cost of the service provided.

• Our staff follow health and safety regulations and may refuse to perform work in unsafe conditions.
• Customers must inform EZE-DO of any hazardous materials or environments prior to the service.

• If you are not satisfied with our service, you must notify Ezedo within 24 hours of completion via email complaints@ezedo.com.
• We will arrange a re-service where applicable at no additional cost.
• This warranty does not cover dissatisfaction arising from unrealistic expectations beyond the agreed scope.

EZE-DO reserves the right to update these Terms & Conditions at any time. Updates will be posted on our official platforms.